Question 1

Do you repair all Samsung Galaxy models?

Accepted Answer

Yes. We repair all Samsung Galaxy models — S-series, A-series, M-series, Z Fold, Z Flip, and Note series. This includes the latest 2025–26 models like Galaxy S24 Ultra, A55, and Z Fold 6. If you're not sure your model is covered, call us before visiting.

Question 2

Do you repair other mobile brands like iPhone or OnePlus?

Accepted Answer

No. MSR Infotech repairs only Samsung Galaxy devices. We specialize exclusively in Samsung. This focus makes us more skilled and reliable for every Galaxy repair compared to a shop that repairs 10 different brands.

Question 3

Is MSR Infotech a Samsung Authorized Service Centre?

Accepted Answer

Yes. MSR Infotech is officially recognized by Samsung India as an authorized service centre. We use Samsung-certified repair procedures and have access to Samsung's official diagnostic software and technical documentation.

Question 4

Do you use original Samsung parts?

Accepted Answer

Yes. We use 100% genuine Samsung parts or high-quality certified OEM components. We never use counterfeit or low-grade parts. Every part comes with a warranty. You can choose between original Samsung or OEM — both are reliable options.

Question 5

How long does Samsung screen repair take in Borivali?

Accepted Answer

Most Samsung screen repairs take 45–60 minutes at our Borivali centre. Galaxy Z Fold screen replacement takes 2–3 hours due to its complex foldable structure. Walk-ins are welcome — no appointment needed for screen repair.

Question 6

How long does water damage recovery take?

Accepted Answer

Samsung water damage recovery takes 24–48 hours. This includes complete disassembly, corrosion cleaning, controlled drying, and a 48-hour burn-in stability test. Within 2 hours gives a 90–95% success rate.

Question 7

Can you fix a Galaxy bootloop without losing my data?

Accepted Answer

In most cases, yes. Around 80% of bootloops are software issues — fixable without a factory reset. For hardware-related bootloops, we back up your data first if the phone is partially accessible.

Question 8

What if the same problem comes back after repair?

Accepted Answer

All repairs come with a 1-year parts warranty and 6-month labor warranty. If the same issue returns within the warranty period, we fix it at no extra charge. Bring your warranty card for immediate handling.

Question 9

Do you offer free pickup service near Malad and Kandivali?

Accepted Answer

Yes. We offer free pickup and delivery service in Borivali, Malad, Kandivali, and Dahisar — within a 6–8 km radius. We repair your Samsung Galaxy and deliver it back the same day.

Question 10

What are your working hours?

Accepted Answer

MSR Infotech is open every day (Monday to Sunday) from 9:00 AM to 8:00 PM. We do not close on Sundays or public holidays.

Question 11

Where exactly is MSR Infotech located?

Accepted Answer

1st Floor, Moksh Plaza, 80-F, Swami Vivekanand Road, Mhatre Wadi, Borivali West, Mumbai – 400092. Easily accessible from Borivali, Malad, Kandivali, and Dahisar.

Question 12

Do I need an appointment or can I walk in?

Accepted Answer

Both options work. Walk-ins are welcome on a first-come, first-served basis. If you want a guaranteed slot, pre-book through our form above.

Question 13

My Galaxy S24 is charging slowly — is it fixable?

Accepted Answer

Yes. Slow charging on Galaxy S24 is usually caused by dust in the port, firmware calibration, or a charging IC problem. We diagnose it for free; most cases are fixed the same day.

Question 14

My Galaxy A55 back cover is lifting — what should I do?

Accepted Answer

Stop using the phone immediately. This usually means a swollen battery — a known design issue. A swollen battery is a safety risk. We replace it with a genuine Samsung battery the same day.

Question 15

Does water damage your Galaxy even with IP68 rating?

Accepted Answer

Yes. Saltwater, steam, or phone cracks can bypass IP68 protection. If your Galaxy has water ingress, bring it to us immediately for a professional recovery process.

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